Award of Excellence 2016 CSNdex Customer Satisfaction Award
Business Achievement Finalist 11-19 Employees for Black Tie Awards 2016
ICBC Outstanding Customer Satisfaction Achievement for 2013
"After pulling away from a tall parking curb I had some damage done to the front end of my car. The service department at Duncan Nissan referred me to Cowichan Collision. So I stopped in there expecting to make an appointment, but they took my vehicle in right away and took it apart to have a look. They called me into the shop to show and explain to me what options there was to fixing it. After agreeing to the required work, it was fixed promptly with amazing results. All the staff were welcoming, friendly and very professional. I'll definitely be returning here the next time I need any work done on my vehicle. An overall great experience."
"Amazing service from everyone on their team! They managed to make our old beast of a van look new, and do the work quickly too. Thanks for making smooth courtesy car arrangements for us too. You guys are The Best!"
"I was so happy when I drove away to day in my car. The service I received at Cowichan Collision was excellent and Ron and his staff are super friendly and helpful. They went beyond my expectations and it is so appreciated."
"The only place I will take my vehicles. Staff are great at helping go through the process and my vehicles always come out amazing."
"I don't know if they if they knew if was my birthday or not, but I truly felt like I was gifted. As expected the customer service from the staff was fantastic, but I expect that as it should be something every company strives for and has a good grasp on. What really blew me away was going above and beyond for their customer. They did a fantastic job with the fix, and went beyond what I originally said to do. The quality of the work, attention to detail, and the initiative to do what was needed from the staff who worked on the truck was amazing, I couldn't thank him enough. Also, they dared to clean the inside after my two boys have had their way with it for a while. I cringe with thoughts of what the staff may have found. They also organized my rental vehicle. So I didn't have to do any of that myself. Overall my experience was the best I have ever had with anybody or mechanical car shop. Thanks again team!!!"
"Thank you to the guys at Cowichan Collision and the friendly ladies behind the counter!!! They had my dirty mom car while I was away on holidays and fixed it up just perfect! High quality work on the outside and a surprise detailing on the inside! Just one side was having body work done but they somehow made the entire car look new again, even the tires! I had a separate claim to have the windshield replaced and they went out of their way and took it to the glass shop for me. Thanks again!"
Training and Credentials
CSN Cowichan is an I-CAR Gold Certified Facility
The Gold Class® recognition is the highest role-relevant training achievement recognized by the collision repair industry. It is estimated that only 20% of repair shops currently meet the rigorous Gold Class standard. The I-CAR Professional Development Program™ provides collision repair and insurance businesses with a reliable training framework for acquiring Gold Class and maintaining the up-to-date knowledge and skills that contribute to proper repairs, improved business performance and risk reduction.
Canadian Collision Industry Accreditation Program
CCIAP is run by and for the Canadian collision repair industry. The program is managed by AIA Canada, a national association which reaches the entire industry.
The ARA’s Certified Collision Repair Gold status is a proof that customers are dealing with an industry leader. The GOLD PLUS LEVEL certification requires the most up to date training, equipment and tecnology to perform repairs of any complexity, bringing your car to a pre-accident condition in a timely manner.
CSN Cowichan is a Profirst Certified Collision Centre.
Being ProFirst Certified increases our collision centre’s rating and shows that we are committed to a complete and correct repair for our customer’s subsequent safety. As a ProFirst Certified shop, we have the tools, equipment, training, knowledge, and other resources to do the job right.
CSN Cowichan is also OEM certified for the following manufacturers: