At CSN Regency Collision we understand your needs following a vehicle accident. Our honest and attentive customer service representatives will guide you through the repair process, step by step. We treat you like family.
CSN Regency understands and wants you to know that ultimately as the owner of the vehicle it is your decision on where your vehicle is repaired. However, most insurance companies have Direct Repair Programs (DRP’s). These Direct Repair Programs are setup by the insurance companies to streamline some of the administration work between us and them.
Again it is up to you the customer to choose where your car is repaired and while the Like New Collision Group is pleased to have partnerships with the majority of insurance companies. Be rest assured that even if we do not have a DRP relationship with your insurance company know that if you have a car repaired at one of our facilities that we warranty* all of our work.
The following is a list of some of the insurance companies that we have Direct Repair Programs with
We are proud of all our shops! The following are some awards that our Kitchener location has won recently:
Waterloo Region Record - 2017 & 2018 Record Reader Diamond Award
Kitchener Post - 2017 & 2018 Readers Choice Diamond Award
Waterloo Chronicle - 2018 Readers Choice Award
“A friend told me that it was really great service and they promised that the collision center would do a great job on my car. Thank you CSN Regency for your kind and loving care to my Vehicle, Also the customer service was great!”
“I would highly recommend this facility to any insurance agency”
“Friendly and professional customer service. Work was meticulous when it was finished.”
“Customer service was great. Bill was friendly and professional during my initial visit for an estimate. I was kept up to date on the progress of repairs which was greatly appreciated. From the initial contact, to the communications updates the quality of work was exceptional.”
Jeffrey & Patricia
“Very friendly and was happy to give them our business.”
“Thanks for the smooth service. It's very stressful going through a car accident. CSN made things easier. Thanks again!”
“Great customer service and my vehicle was done quickly.”
“There is nothing about my experience with CSN Regency which could have been improved to make it a more positive outcome (unless they could have turned back the clock to avoid the collision in the first place!).”
“Very professional and friendly”
Training and Credentials
I-Car Gold Class Achievement
I - CAR Certified Collision Repair status is a proof that customers are dealing with an industry leader. The GOLD CLASS certification requires the most up to date training, equipment and technology to perform repairs of any complexity, bringing your car to a pre-accident condition in a timely manner.
CSN Regency is CCIAP Certified Facility
CCIAP is run by and for the Canadian collision repair industry. The program is managed by AIA Canada, a national association which reaches the entire industry.
CSN Regency is Profirst Certified Collision Centre.
When you want professional, quality collision repair, consider a ProFirst Certified Body Shop.
All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper and safe repair, to ongoing industry education, and to customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.