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At CSN Regency Collision we understand your needs following a vehicle accident. Our honest and attentive customer service representatives will guide you through the repair process, step by step. We treat you like family

Address: 140 Lexington Court
City: Waterloo
Province: ON
Postal Code: N2J4R2
Main Intersection:
Webber St. & Lexington Rd.

Phone: (519) 885-3800
Fax: (519) 885-3169

Owner: Rob Pavan
General Manager: Chris Campbell

Shop Hours:
MON - FRI: 8:00 a.m. to 5:00 p.m.
SAT: By Appointment


Located in Waterloo, ON, CSN - REGENCY offer Automotive collision Repair services:

  • National Lifetime Warranty
  • Vehicle Collision Repair
  • 24 Hour Towing
  • Glass Repair
  • Paint Work
  • Paintless Dent Repair
  • Scratch and Dent
  • Auto Accessories

Schedule an appointment online with  CSN - REGENCY today!


Why CSN Regency Collision?

At CSN Regency Collision we know that following an auto accident, you need someone you can trust to make it right.

We have built a relationship with the KW area that customers and insurance companies alike rely on. Our partnership with 4 other CSN businesses in surrounding towns and cities gives us the recourses to ensure your vehicle is fixed properly.

With advanced equipment that includes state-of-the-art downdraft paint booths, environmentally-friendly Waterbourne paint and a written lifetime warranty on all our work, it’s no wonder 97 percent of our customers refer us to their own friends and family.

Regency Auto Collision are part of a National Collision Network (CSN) and support an extensive local Dealer Alliance program. Come see us – we’re ready to serve you from our four convenient locations.

Insurance Companies

CSN Regency understands and wants you to know that ultimately as the owner of the vehicle it is your decision on where your vehicle is repaired.  However, most insurance companies have Direct Repair Programs (DRP’s).   These Direct Repair Programs are setup by the insurance companies to streamline some of the administration work between us and them.

Again it is up to you the customer to choose where your car is repaired and while the Like New Collision Group is pleased to have partnerships with the majority of insurance companies. Be rest assured that even if we do not have a DRP relationship with your insurance company know that if you have a car repaired at one of our facilities that we warranty* all of our work.

The following is a list of some of the insurance companies that we have Direct Repair Programs with:

  • Aviva
  • CAA
  • Co-Operators
  • Certas/Desjardins
  • Economical/Sonnet  
  • Gore
  • Intact/Belair
  • Northbridge
  • RSA & Unifund
  • Unica


CSN Regency award2

CSNRegency awar


“Really cannot thank you guys enough- seriously taken aback by you cleaning the inside of my car! Will definitely spread the word and be back in the future should I need further repairs. Cheers!” –Bryan


“Looked after me above and beyond I’m very happy with my experience. Very happy with the service your staff is very friendly I felt comfortable leaving my car.” –Jodie


“Have used CSN Regency previously around 5yrs ago and was please when Certas/State Farm gave me the option to use CSN Regency again as my preferred body shop. I would highly Regency to anybody in need of a body shop as I have full confidence of their ability in doing superb job while maintaining a great customer service.” -John


“Everything was great. Staff was informative, and the work on the car was great.”-Diane


“Great Team and Quality Workmanship.” –Vinod


“Very pleased with their service and quality of work - honest people” -Bruce


Polite, courteous towards one another, helpful, quick service, ensured I had a loner, dealt with Insurance company, public washroom available, clean office space, very safety conscious - if tailgate wouldn't open and close then I wasn't going to drive my van till it was repaired.” –Cecilia


“When I picked my vehicle up not only did they fix my car, they cleaned the inside of it too!! That just made my day and was a nice surprise! As I am a mother of 3 beautiful children so finding the time to clean the inside of my car is sometimes tough! It's little gestures like that that remind me to pay if forward! I wouldn't think about going anywhere else even if my Insurance Company wanted me too.” –Lynette


“Very helpful with dealing with the 3rd party who was paying for the damages. Smooth process and was even completed ahead of schedule which helped out with the rental days.” -Bruno


“I can't say enough about the 5-star treatment service we received. From handling all communications between both parties to arranging the rental. Top notch. Thank you” -Aaron

Dealer Affiliates
  • Waterloo Honda
  • Schlueter Hyundai
  • Schlueter Acura
  • Waterloo Nissan
  • Waterloo Volkswagen
  • Jaguar of Waterloo
  • Volvo of Waterloo
  • Land Rover of Waterloo
  • Guelph Toyota
  • Guelph City Mazda
  • Guelph Infiniti
  • Cambridge Mitsubishi
  • Wayne Pitman Ford
  • Robinson Buick GMC
OEM Certified


When you want professional, quality collision repair, consider a ProFirst Certified Body Shop.

CSN Regency is a Honda Certified Collision Centre




All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper and safe repair, to ongoing industry education, and to customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.

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