At CSN Regency Collision we understand your needs following a vehicle accident. Our honest and attentive customer service representatives will guide you through the repair process, step by step. We treat you like family
CSN Regency understands and wants you to know that ultimately as the owner of the vehicle it is your decision on where your vehicle is repaired. However, most insurance companies have Direct Repair Programs (DRP’s). These Direct Repair Programs are setup by the insurance companies to streamline some of the administration work between us and them.
Again it is up to you the customer to choose where your car is repaired and while the Like New Collision Group is pleased to have partnerships with the majority of insurance companies. Be rest assured that even if we do not have a DRP relationship with your insurance company know that if you have a car repaired at one of our facilities that we warranty* all of our work.
The following is a list of some of the insurance companies that we have Direct Repair Programs with
We are proud of all our shops! The following are some awards that our Waterloo location has won recently:
Waterloo Region Record - 2017 & 2018 Record Reader Diamond Award
Waterloo Cronicle - 2017 & 2018 Readers Choice Diamond Award
Kitchener Post 2018 Readers Choice Award
“Really cannot thank you guys enough- seriously taken aback by you cleaning the inside of my car! Will definitely spread the word and be back in the future should I need further repairs. Cheers!”
“Looked after me above and beyond I’m very happy with my experience. Very happy with the service your staff is very friendly I felt comfortable leaving my car.”
“Have used CSN Regency previously around 5yrs ago and was please when Certas/State Farm gave me the option to use CSN Regency again as my preferred body shop. I would highly Regency to anybody in need of a body shop as I have full confidence of their ability in doing superb job while maintaining a great customer service.”
“Everything was great. Staff was informative, and the work on the car was great.”
“Great Team and Quality Workmanship.”
“Very pleased with their service and quality of work - honest people”
“Polite, courteous towards one another, helpful, quick service, ensured I had a loner, dealt with Insurance company, public washroom available, clean office space, very safety conscious - if tailgate wouldn't open and close then I wasn't going to drive my van till it was repaired.”
“When I picked my vehicle up not only did they fix my car, they cleaned the inside of it too!! That just made my day and was a nice surprise! As I am a mother of 3 beautiful children so finding the time to clean the inside of my car is sometimes tough! It's little gestures like that that remind me to pay if forward! I wouldn't think about going anywhere else even if my Insurance Company wanted me too.”
“Very helpful with dealing with the 3rd party who was paying for the damages. Smooth process and was even completed ahead of schedule which helped out with the rental days.”
“I can't say enough about the 5-star treatment service we received. From handling all communications between both parties to arranging the rental. Top notch. Thank you”
Training and Credentials
I-Car Gold Class Achievement
I - CAR Certified Collision Repair status is a proof that customers are dealing with an industry leader. The GOLD CLASS certification requires the most up to date training, equipment and technology to perform repairs of any complexity, bringing your car to a pre-accident condition in a timely manner.
CSN Regency is CCIAP Certified Facility
CCIAP is run by and for the Canadian collision repair industry. The program is managed by AIA Canada, a national not-for-profit association which reaches the entire industry. AIA also manages I-CAR Canada and the Canadian Collision Industry Forum (CCIF) – tying together the programs and services you need to grow and succeed.
Certified Collision Care
CSN Regency is officially certified by CERTIFIED COLLISION CARE for maintaining the right tools and equipment, training and facility to repair the participating automaker brand vehicles according to the manufacturers specifications. The certified network is made up exclusively of best-in-class collision repair businesses that have met or exceeded the strongest requirements of the certification program.
When you want professional, quality collision repair, consider a ProFirst Certified Body Shop.
All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper and safe repair, to ongoing industry education, and to customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.
CSN Regency is also OEM certified for the following manufacturers: